This section will help you to recover your password if it has been lost or changed.
If you need to update your recovery questions, you can do so from the account management section on the
Main Menu.
If your problem is related to your
Bank PIN or isn't related to recovering your account then please
ask a question.
IMPORTANT: If your password has changed, and you don't know how, then your computer may have a virus or trojan.
There is little point us issuing you with a new password if there is still rogue software on your computer which
could steal it again. As such, please read our
Tips to avoid having your account stolen and Security Tips guides
following all the advice BEFORE completing this form.