RuneScape - the massive online adventure game by Jagex Ltd

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Player Moderator Frequently Asked Questions
Player Mod Centre Menu

- What is expected from me in my role as a Player Moderator?
- What are the player moderator forums used for?
- I've seen a player with an offensive name, what should I do?
- How do I suggest a new Player Moderator?
- How can I get in contact with Jagex staff?
- I'm being Harassed by a player, what should I do?
- I'm being asked questions about a new update, but I haven't done the new quest yet, what should I do?
- A player has come up to me saying they have been hacked in the game, what should I do?
- Can I still Player Kill as a Player Moderator?
- If I see a user abusing a bug, what should I do?

What is expected from me in my role as a Player Moderator?
This role is taken on voluntarily and therefore we don't expect any Player mods to go out 'hunting' for scammers - nor will we impose any quotas for reporting or expect you to take time out from playing the game. You should play the game as normal and report scammers when you come across them.

What are the player moderator forums used for?
The player moderator forums are a great place to discuss player moderator issues with other mods and Jagex mods, suggest ideas for features/tools or other areas of moderating and to have fun. Anything discussed in the forums are strictly *confidential*

I've seen a player with an offensive name, what should I do?
You should report that user under offensive language and follow it up with a pmod - support query.
It is also helpful to write in the game "user has an offensive name" when sending in the report abuse form.

How do I suggest a new Player Moderator?
You can submit suggestions for possible Player Moderators via the query - pmod support.

How can I get in contact with Jagex staff?
Please use the pmod - support query system, located in the pmod centre. This should only be used for contacting Jagex with Moderating related issues.
You should not use this section for game related questions such as quest help, and complaints about updates.

I'm being harassed by a player, what should I do?
As a Player Moderator you are bound to gain unwanted attention, however this does not excuse continual harassment.
Report the harasser under verbal abuse and then add them to your ignore list.

I'm being asked questions about a new update, but I haven't done the new quest yet, what should I do?
You are not required to help users with game related issues, instead we recommend you direct them to the appropriate sections, such as Customer Support or the Forums.

A player has come up to me saying they have been hacked in the game, what should I do?
Again there is nothing you can do in these circumstances. You should again recommend them to the appropriate sections of our website.

Can I still Player Kill as a Player Moderator?
Yes of course, although you should try to be as courteous as usual and not use your crown to your advantage.

If I see a user abusing a bug, what should I do?
You should report that user under Bug Abuse, with a possible bug report as a follow up query.

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