RuneScape - the massive online adventure game by Jagex Ltd

Password Support Main Menu

This section will help you to recover your password if it has been lost or changed.
If you need to update your recovery questions, you can do so from the account management section on the Main Menu .
If your problem isn't related to your account and password then you can log in to send a message to our staff.
IMPORTANT: If your password has changed, and you don't know how, then your computer may have a virus or trojan. There is little point us issuing you with a new password if there is still rogue software on your computer which could steal it again. As such, please read our Tips to avoid having your account stolen and Security Tips guides following all the advice BEFORE completing this form.

To begin the password recovery process, first enter the details below:
Runescape username:
E-mail address (to identify you)
We will NEVER email you.
Type of query:

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