Jagex Privacy Policy
Jagex Limited ("Jagex") is committed to your privacy and makes every
effort to ensure the confidentiality of your personally identifiable
information.
We respect the privacy rights of our online visitors and recognise the
importance of protecting the information collected about you. We have
adopted a corporate wide Privacy Policy that guides how we collect,
store and use the information you provide.
Jagex currently operates the following web sites and subdomains thereof:
# jagex.com
# runescape.com
# jagex.co.uk
# runescape.co.uk
# runescape.net
# runescape.org
Please read this privacy policy carefully, as once you use any of our
web sites, you will be deemed to have read and accepted this privacy
policy.
What personal information is collected?
The only personal information we collect about you is information which
you provide yourself via forms on our website, or our billing partners
websites. (e.g. when you register with us, contact customer support, or
sign up for membership).
No personal information is collected when you access the public areas of our website.
No personal information is collected when you play our Single Player Games.
To play our Multiplayer games you will need to choose a username and password and provide a valid email address.
To subscribe for RuneScape membership you will also need to provide
contact information including: your name, a valid email address, gender,
home address, phone/fax number, zip/postal code, and country, together
with payment details (such as credit card number and expiry date).
To make use of our customer support service you will need to provide an
email address and information relating to your query. To enable us to
provide a better customer support service we may also ask you provide
contact information including: your name, email, postcode and country,
and to provide a number of security questions which we can use to verify
your identity if you require assistance in the future. The questions
and the answers you provide are up to you. You may opt-out of providing
some of this information but it will limit the effectiveness of our
support service if you do. We also sometimes collect and store other
information by way of a questionnaire to assist our advertisers and
partners.
You may opt-out of providing any information by simply choosing not to
complete the form requesting the information, and hence choosing not to
use that particular service.
What other information is stored?
We use cookies, ip-addresses, and other unique identifiers in order to identify specific computers that access our services.
We generate and store logs indicating usage of our site and activity in our games.
We store 'save game' and 'game settings' information to enable us to
provide a better games service in which your activities and achievements
are remembered in the game.
What happens to the information provided/collected?
The information may be used:
a) To process your payment for RuneScape membership subscriptions.
b) To provide our customer support service, and to verify any claims or
requests you make if you use our customer support service.
c) To enforce our terms and conditions, and prevent hacking activities against our site.
d) To send service announcements which contain important information
about our service, our site, or your account. (For example an email
reminder is sent to members if a subscription payment is due).
e) To aggregate information to generate anonymous statistics regarding
use of our services. We may share this anonymous information with our
partners and advertisers. This is not linked to any personal information
that can identify any individual person.
f) For our own internal marketing and demographic studies, so we can
consistently improve our sites to better meet our visitors' needs
g) To disclose information to the extent required by law, court order,
as requested by other government or law enforcement authority, or to
enforce legal rights.
We respect your privacy, except as specified above we will not sell,
rent, or disclose your personal information to other companies. We will
not use your email address to send you 'spam'.
Cookies
This website uses cookies to track your country (to enable locale
enhanced information) and to track where you entered our site from.
Additionally we may store information about which adverts from our site
have been displayed to you to help avoid showing the same one
repeatedly. If you wish to opt-out of the use of these cookies click
here for clear instructions.
A special note about children 12 years old and under
Jagex encourages parents to spend time online with their children. We
urge parents to instruct their children to never give out their real
names, addresses or phone numbers, without permission, when using the
Internet. No information may be submitted to Jagex by persons under the
age of 18 without the consent of a parent or guardian, unless permitted
by applicable laws.
Third party sites
We partner with third parties to provide specific services. As part of
these services Jagex might store information, that was entered via the
third party's site in our database.
We use outside billing companies (worldpay.com, paybycash.com,
legioninteractive.com.au and surfpin.com) to process membership payments
securely. These companies do not retain, share, store or use your
personally identifiable information for any secondary purposes.
We use outside companies to provide and serve the adverts on our
website. These companies privacy policies can be found on their websites
at: tribalfusion.com, fastclick.com, platinumnetwork.com, real.com,
realmedia.com, advertising.com, rightmedia.com, adlink.net,
valueclick.com, postclick.com.au, shockwave.com, peel.com and
accelerator-media.com.
Please note that this policy applies only to sites maintained by Jagex,
and not to web sites maintained by other companies or organisations to
which we link. Furthermore, from time to time Jagex may employ third
parties who may collect personal information on Jagex's behalf. In such
cases, such third parties will be instructed by Jagex to comply with the
Jagex Privacy Policy as set forth herein.
Jagex Limited is not responsible for the privacy practices of third
party sites. Whenever you provide registration information on co-branded
or private label sites, that data may be shared with the third-party
company providing the service. You should make every effort to read the
individual privacy policies of such third parties and make an informed
decision on your own whether or not to continue based upon these sites'
privacy practices and your own discretion. You may opt-out of sharing
your information with such providers by choosing not to use that service
or content.
Safeguarding your personally identifiable information
Jagex will only collect personally identifiable information to the
extent deemed reasonably necessary to serve our legitimate business
purposes, and Jagex will maintain appropriate safeguards to ensure the
security, integrity and privacy of the information you have provided. In
addition, Jagex will take reasonable steps to assure that third parties
to whom Jagex transfer any data will provide sufficient protection of
that personal information.
Review, correction and deletion of information from our records
If for data protection purposes you are concerned that the personal
information maintained by Jagex is not correct, or should you wish to
have your personal information removed from our records, please see our
Data Protection policy.
By using this site, you signify your assent to the Jagex Privacy Policy.
If you do not agree to this policy, please do not use this site. We
reserve the right to make changes in this policy. Please check back from
time to time to ensure you are aware of any changes in our privacy
practices. Your continued use of our site will signify your acceptance
of these changes.
© Jagex Limited 2005
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