RuneScape - the massive online adventure game by Jagex Ltd

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Player Moderator Code of Conduct
Player Mod Centre Menu

The Player Moderator role is a privileged voluntary position of great importance to Jagex staff in the effort to remove rule breaking characters from our game. These rules exist to ensure that all of our players have a fun and safe environment in which to play and Player moderators have a big part to play in the rules are not broken.

Jagex entrust Player moderators to use their sound judgement, with the guidance of Jagex staff to take the appropriate action against players breaking our rules. To best manage the role it is vital that our Player moderators read agree to and follow our codes of conduct. This will go a long way to ensuring that your moderating is done effectively.

Warning: If we find that you are breaking this code of conduct or our game rules we will very quickly remove your player moderator privileges and possibly take action against your game account.

Confidentiality

All information shared between Jagex and the player moderators is confidential unless otherwise stated.

No information in the Player Moderator Centre, Player Moderator Forums or information in messages between Jagex and the player moderators should be passed to any other person or company.

Account security

As a player moderator you must be security conscious.

You must never:

- Share your account with anyone else
- Allow someone else to 'try' the moderator controls
- Use any modified client to play Runescape
- Visit any websites that offer Runescape cheats or hacks (These are a very big security risk and many will attempt to install viruses on your computer or to harvest your password)

For more information about how to keep your account safe and free from hacks please read our security tips

Using player moderator powers

As player moderators, you have the ability to mute players for 48 hours that are breaking the rules. Muting a player must only be done in accordance with the Player moderator guidelines.

Always refer to the player moderator guidelines for the correct way to use the moderator powers that have been entrusted to you.

By accepting our offer to become a player moderator you are agreeing to only use the moderator controls you have in the proper manner.

In game behaviour

Player moderators are in a privileged role, you are ambassadors of the game.

When in game always abide by the rules yourself, you should always lead by example. You should go about playing Runescape in the most helpful way possible.

Interacting with other players

Treat other players as you would expect to be treated, respect is the key to successfully being a Player moderator.

Always keep your chat with other players polite and respectful. Remember people will follow your example.

Obviously you will still go about playing the game in the normal way, however when trading, duelling or doing other in game actions you should always do so in an honest and respectful way. Doing so and setting the standards will encourage everyone to play in this way and the result will be an even better place to play.

How to respond to questions from other players

Other players will inevitably ask you questions about being a player moderator. This can sometimes be challenging, especially when you are in the middle of a quest or fighting a monster, but remember that people will be interested. You do not need to respond to every question but be courteous where you can.

Never respond to players questions with rude or impatient answers. It is much better simply to put chat blocks on if you are being disturbed than to answer someone in a rudely.

Never threaten anyone asking you questions with action against them. Where you see rule breaking (As defined in the Player Moderator Guidelines in the Player Moderator Centre) take action but only where it is right to do so.

How to respond to rule breaking reports from other players

As a Player moderator, you should report and sometimes mute players when you see them breaking the rules. This does not mean that you must follow up every report that other players send you. You should carry on playing as you always have.

If someone private messages you to tell you someone is rule breaking you do not have to investigate. You should however be polite in answering the player that took time to tell you. They are after all acting in the best interests of the game. If you do not want to investigate then you should tell the player that they should submit an abuse report for the Customer Support team to investigate.

Using the forums

All conversations relating to the Player moderator role should be done in the Player Moderator forum section. This is a special forum, visible only to Player moderators and Jagex staff.

Do not discuss player moderator business in the other forums. The information in the player moderator specific forums is confidential and should not be shared.

The player moderator forum is specifically for player moderator business. If you want to discuss general issues please use the other forum threads available.

Wider community

As stated above, any information related to being a player moderator is confidential. Player moderator business must not be discussed on the forums of other websites.

Players will discuss player moderators on other websites, it is essential that you do not offer answers to these forums. Remember, information about player moderators is confidential.

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