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To help us be absolutely sure that you are the true owner of your account, please answer as many of the questions below as possible. If you really can't answer a question leave the box blank.

Your Recovery Questions (If you set some, you must try to answer at least 3)

Where were you born?


What was your first teachers name?


What is your fathers middle name?


What is your mothers middle name?


What is your favorite vacation spot?

I Did Not Set Any Recovery Questions


Agreement Number  (Credit Card subscribers only)

Please provide the earliest Agreement Number id you can find. For users on newer Agreements taken directly from us, your agreement number was given to you when you created your agreement.
For users on older 'Futurepay' Agreements, the agreement number is included in the worldpay receipts emailed to you when you subscribed.
DO NOT ENTER YOUR CREDIT CARD NUMBER!


Transaction ID    (Credit Card subscibers only)

Please provide the earliest transaction id you can find from the payment receipt emails you will have recieved from Worldpay.
DO NOT ENTER YOUR CREDIT CARD NUMBER!








Telebilling PIN    (Telephone subscibers only)

If you are a paybyphone or paybysms subscriber Please provide the earliest Telebilling PIN you can find.
DO NOT ENTER YOUR BANK PIN







Previous Passwords (You must give at least one)

The first password ever used on this account


Another previously used password


A third previously used password









Contact and Login Details

What is your Postcode or ZIP Code?


What is your email address?


Approximately when did you last successfully login?

Your New Password

Please enter a new password for your account:


Type a new password again:



Lastly, please supply any other details which might help us verify that you are the true owner of this account.


You have 250 characters remaining.


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