Please check if your question is answered in our FAQ list below.
You may also find the solution to your problem by browsing the Technical Support forum on the offical RuneScape Forums.
If you still cannot find the answer to your technical problem, you may contact Technical Support.

If you are having trouble loading RuneScape (can't get to the title screen).
- Try connecting to a different 'world' (UK or US). If one of our servers is experiencing technical issues
this will solve the problem for you whilst we get it fixed.
If this doesn't fix your problem then try:
- Your browser may be caching an old version of the game - try clearing your web-cache.
To do this in Internet-Explorer
-Point at the 'tools' menu
-Select 'internet options'
-Click the button to delete your temporary internet files
If this doesn't fix your problem then try:
- On the 'play-game' page (the one where you select between free and members), you will see a scroll
at the bottom of the page. Click on the drop down menu on this scroll and select "Signed Applet using SUN Java"
and then proceed to load the game as normal. This will often fix the problem.
If this doesn't fix your problem then try:
- Ensure that you have accepted the popup security warning that appears a few seconds
after choosing your game server. If this popup does not appear try rebooting your machine, and make
sure you click "yes" when asked if you want to trust the RuneScape applet.
If this doesn't fix your problem then try:
- On the 'play-game' page (the one where you select between free and members), you will see a scroll
at the bottom of the page. Click on the drop down menu on this scroll and select "Unsigned Applet using default Java"
and then proceed to load the game as normal. This will often fix the problem if you are playing from a school
machine or internet-cafe where you have limited access to the computer.
If this doesn't fix your problem then try:
- Download the mozilla web-browser from www.mozilla.org and try using that to play RuneScape
If this doesn't fix your problem then try:
- Our servers may be temporarily offline for maintenance or an update, try waiting an hour and then
trying again.
If this doesn't fix your problem then try:
- Make sure your computer is sufficiently powerful to play RuneScape. To run RuneScape we recommend
you have at least 64 meg of RAM, and at least a 300mhz computer. If your machine isn't very fast make sure
you close all unnecessary program before running RuneScape.
If it STILL won't work then sorry we really can't help you. If despite trying all the above it still won't work then
it is likely someone is deliberately blocking you from playing RuneScape, talk to your network administrator.

If you having trouble logging in to the game (if it says 'unable to connect to server')
- Try connecting to a different 'world' (UK or US). If one of our servers is experiencing technical issues
this will solve the problem for you whilst we get it fixed.
If this doesn't fix your problem then try:
- If you cannot connect to our server, a firewall on your network may be blocking your connection.
Please ask your network administrator / ISP to open ports 43954 and 43595 which are used
by RuneScape
If this doesn't fix your problem then try:
- Our servers may be temporarily offline for maintenance or an update, try waiting an hour and then
trying again.

If you having problem with the game running slowly, or with "lost connections" or with "lag"
This problem is normally caused by either playing RuneScape from
a slow computer, or by a poor quality internet connection between your
computer and our server. Even if you're using a super-fast computer
connected using an ultra fast cable link it's still possible that one of
the machines on the route from us to you isn't up to the task, and so
you might get poor performance sometimes.
To reduce the problem you can:
a) try playing on one of our servers in a
different country, for instance even if you live in the US you might
bizzarely get a better link to our UK servers.
b) make sure there aren't any other
programs using your internet-connection. Close any unnecessary software.
In particular don't try playing RuneScape at the same time as
downloading files or swapping music, as this doesn't work very well!
c) try playing at a different time of day
when the Internet is quieter and the various routers across the internet
aren't overloaded.
d) whilst playing the game press the F1
key. This will cause the game to miss out some of the graphics and
pixels which should hopefully make the screen update a bit faster
e) On the 'play-game' page (the one where
you select between free and members), you will see a scroll at the
bottom of the page. Try clicking on the drop down menu on this scroll
and select "Signed Applet using SUN Java" and then proceed to load the
game as normal.
f) ensure your Java Just-In-Time compiler
for virtual machine is enabled. In Internet Explorer, under:
tools->internet-options->advanced->Microsoft VM
g) try playing from a faster computer :-)
h) try using a different ISP (internet-server-provider)
Our servers have a very good internet
link, (we have over 90mbps of dedicated bandwidth) so it's unlikely to
be a problem at our end.

I'm trying to login but it says my username is already in use!
There are three things that can cause this:
All users are advised to read our security tips. If you haven't already done so then please do so immediately by clicking here.
After reading the security tips you should secure your account as detailed here.

I am a member but cannot hear the members' sounds
Runescape members using the SUN java
plug-in will not be able to hear sounds from the game. Our development
team is currently working hard to correct this, but in the short-term,
consider using the Microsoft java plug-in.

I can't hear anyone talk, or the mouse/camera are behaving oddly
Check you haven't accidently changed the
in-game config options. For information on how to check these, please
refer to the RuneScape manual.

I turned on the SUN Java Plug-in, but now I want to turn it off again
In Internet Explorer, uncheck 'Use Java2' via 'Tools' > 'Internet Options'.
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