Frequently Asked Billing Questions
FAQ Index

Please check if your question is answered in our FAQ list below.
If not, you may contact Billing Support.


How do I cancel my subscription?
To find out about cancelling your subscription, click here.

What credit cards do you accept?
Most major credit cards - Visa, MasterCard, JCB, Delta, Visa Electron, Switch

What other forms of payment do you accept?
We also accept: Virtual Check, Check-by-FAX, direct debit (ACH), Western Union? PayPal, Citibank's "C2it" service, Cash, Wire transfer, or Money order!

How much subscription do I have left?
Click
here to view your current subscription status

How can I renew my subscription?
You may renew it by going
here and selecting to make another payment. If you have paid by Credit Card you do not need to renew your subscription, World Pay will handle this automatically.

What will happen to my credit if I cancel my subscription?
If you cancel your subscription, your account retains member status until the credit that you have paid for is used up. After this your account will revert to 'free-player' status and you will no longer be able to access any members' benefits.

What will happen to my members items if I cancel my subscription?
If you cancel your subscription, your members benefits will be frozen until you renew your subscription and you are able to access the members server. You will only be able to access the first page of your RuneScape bank, and will not be able to use any members items on the free servers.

I have just paid for RuneScape Premium membership but can't seem to log in to the members servers
If you paid by credit-card your subscription should be available within 24 hours (normally much sooner). If you paid using paybycash it may takes a few days for the money to reach us. If you have waited and still can't access the member service please contact billing support
here.

I want to pay in my currency but I can't see it listed?
It doesn't matter what country you are in you can still pay in US Dollars or UK Pounds or Euros. The card company works out the exchange rate and will bill you in YOUR currency. There are NO extra charges. For up to date exchange rates click
here.

I want to change my card details for the FuturePay agreement at WorldPay:
To change your card details login into the Shopper Management System
here

What is your refunds policy?
Refunds are given at the discretion of the management. We don't normally refund victims of in-game 'scamming' since there are many warnings about avoiding this on our website. We will however do everything possible to help members recover stolen accounts/passwords. We also won't give refunds to users who have been 'banned' for violating our terms+conditions of use. If your case is exceptional and you feel a refund is justified please contact
billing support.

Do I pay per computer or per account?
You pay per account, you need to pay the subscription charge for each account you wish to upgrade. You can then use this account from any computer you wish.

I want to pay the membership for someone else:
You may only do this if the person is a member of your immediate family. Otherwise it is not allowed. This is necessary to help us detect and prevent fraud. Ignoring this warning may result in both your accounts being banned. If you wish to purchase membership for someone outside your family we recommend you just give them the money and let them purchase the membership themselves directly using one of our many payment methods.

I have a new email address and want my billing receipts to go to the new address:
To change the email address that we and WorldPay use to contact you regarding all billing matters, login into the WorldPay Shopper Management System
here. Also please update your email address in the RuneScape game by selecting 'change contact details' from the in-game config menu.

I have forgotten my WorldPay username or password:
To get a new password for the WorldPay system click
here

I am getting an (W331) error when I enter my card details at WorldPay:
This means that the card issuer has declined the transatction but no reason is given. You must contact your bank or the card issuer to ask them what the problem is. We cannot help you with this particular problem.

I am unable to dial the 900/090 Pay By Phone number:
Some phone lines block premium rate numbers by default - please check with your telephone operator if your line is blocked from making calls to 900/090 numbers.

I have called the Pay By Phone number but did not receive the PIN:
You must stay on the phone until you are told the PIN. Make sure that you listen to the instructions given during the call. You must stay on the phone long enough to hear the PIN, and then write it down so that you can enter it on our site, and provide it with any billing query you need to send to us. If you finish the call before hearing the PIN, you will not be able to upgrade your account. UK Calls last 3 minutes, US Calls typically last less than a minute.


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