Please check if your question is answered in our FAQ list below.
You may also find the solution to your problem by browsing the Technical Support forum on the offical RuneScape Forums.
If you still cannot find the answer to your technical problem, you may contact Technical Support.
If you are having trouble loading RuneScape (can't get to the title screen).
- Try connecting to a different 'world' (UK or US). If one of our servers is experiencing technical issues
this will solve the problem for you whilst we get it fixed.
If this doesn't fix your problem then try:
- Your browser may be caching an old version of the game - try clearing your web-cache.
To do this in Internet-Explorer
-Point at the 'tools' menu
-Select 'internet options'
-Click the button to delete your temporary internet files
If this doesn't fix your problem then try:
- On the 'play-game' page (the one where you select between free and members), you will see a scroll
at the bottom of the page. Click on the drop down menu on this scroll and select "Signed Applet using SUN Java"
and then proceed to load the game as normal. This will often fix the problem.
If this doesn't fix your problem then try:
- Ensure that you have accepted the popup security warning that appears a few seconds
after choosing your game server. If this popup does not appear try rebooting your machine, and make
sure you click "yes" when asked if you want to trust the RuneScape applet.
If this doesn't fix your problem then try:
- On the 'play-game' page (the one where you select the Level of Detail), you will see a scroll
at the bottom of the page. Click on the drop down menu on this scroll and select "Unsgied Applet using default Java"
and then proceed to load the game as normal. This will often fix the problem if you are playing from a school
machine or internet-cafe where you have limited access to the computer.
If this doesn't fix your problem then try:
- Download the mozilla web-browser from www.mozilla.org and try using that to play RuneScape
If this doesn't fix your problem then try:
- Our servers may be temporarily offline for maintenance or an update, try waiting an hour and then
trying again.
If this doesn't fix your problem then try:
- Make sure your computer is sufficiently powerful to play RuneScape. To run RuneScape we recommend
you have at least 64 meg of RAM, and at least a 300mhz computer. If your machine isn't very fast make sure
you close all unnecessary program before running RuneScape.
If it STILL won't work then sorry we really can't help you. If despite trying all the above it still won't work then
it is likely someone is deliberately blocking you from playing RuneScape, talk to your network administrator.

If you having trouble logging in to the game (if it says 'unable to connect to server')
- Try connecting to a different 'world' (UK or US). If one of our servers is experiencing technical issues
this will solve the problem for you whilst we get it fixed.
If this doesn't fix your problem then try:
- If you cannot connect to our server, a firewall on
your network may be blocking your connection.
Please ask your network administrator / ISP to open ports 43594 and
43595 (for TCP traffic, both Inbound and Outbound) which are used
by RuneScape
If this doesn't fix your problem then try:
- Our servers may be temporarily offline for maintenance or an update, try waiting an hour and then
trying again.

If you having problem with the game running slowly, or with "lost connections" or with "lag"
This problem is normally caused by either playing RuneScape from a slow
computer, or by a poor quality internet connection between your computer
and our server. Even if you're using a super-fast computer connected
using an ultra fast cable link it's still possible that one of the
machines on the route from us to you isn't up to the task, and so you
might get poor performance sometimes.
To reduce the problem you can:
a) try playing on one of our servers in a different country, for
instance even if you live in the US you might bizzarely get a better
link to our UK servers.
b) make sure there aren't any other programs using your
internet-connection. Close any unnecessary software. In particular don't
try playing RuneScape at the same time as downloading files or swapping
music, as this doesn't work very well!
c) try playing at a different time of day when the Internet is quieter
and the various routers across the internet aren't overloaded.
d) whilst playing the game press the F1 key. This will cause the game to
miss out some of the graphics and pixels which should hopefully make
the screen update a bit faster
e) On the 'play-game' page (the one where you select between free and
members), you will see a scroll at the bottom of the page. Try clicking
on the drop down menu on this scroll and select "Signed Applet using SUN
Java" and then proceed to load the game as normal.
f) ensure your Java Just-In-Time compiler for virtual machine is
enabled. In Internet Explorer, under:
tools->internet-options->advanced->Microsoft VM
g) try playing from a faster computer :-)
h) try using a different ISP (internet-server-provider)
Our servers have a very good internet link, (we have over 90mbps of
dedicated bandwidth) so it's unlikely to be a problem at our end.

I'm trying to login but it says my username is already in use!
There are three things that can cause this:
All users are advised to read our security tips. If you haven't already done so then please do so immediately by clicking
here.
After reading the security tips you should secure your account as detailed here.

I am a member but cannot hear the members' sounds
Runescape members using the SUN java plug-in will not be able to hear
sounds from the game. Our development team is currently working hard to
correct this, but in the short-term, consider using the Microsoft java
plug-in.

I can't hear anyone talk, or the mouse/camera are behaving oddly
Check you haven't accidently changed the in-game config options. For
information on how to check these, please refer to the RuneScape manual.
'I turned on the SUN Java Plug-in, but now I want to turn it off again'
In Internet Explorer, uncheck 'Use Java2' via 'Tools' > 'Internet Options'.
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