Security Information (Page 3 of 5)
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5. Watch out for fake emails, and fake staff!

There are many people pretending to be Jagex Staff or impersonating its creators. It is easy to forge emails, so don't trust an email just because it looks official.
Real staff will NEVER ask you for your password!

To help you be sure that correspondance from us is genuine, we send all messages to your RuneScape Message Centre. This is accessible from the RuneScape front page, and will require your RuneScape in-game login details (again, please be sure that you are at RuneScape.com).

We never send emails to players.

  • We never send emails saying we need your password to check you aren't cheating!
  • We never send emails saying we need your recovery-questions to check you didn't steal the account.
  • We never send emails containing attachments of any sort
  • We never send emails saying we need your password to let you join the Jagex staff.
  • We never send emails offering to let you test new features or servers. These are fakes!